Related Links
Nominations
Upload your completed Summit Award nomination form(s) to our website 
HealthCare Service Excellence Conference
"Thriving on Health Care Reform: Creating a quality patient experience in the midst of change and chaos" January 16-18, 2012 in Dallas, TX.
Visit web Site
Conference Brochure
Register online
Book Hotel
Archives
Previous Summit
Award Achievers
Previous Breakthrough
Award Achievers
View Photos from
last year's conference
in New Orleans
Summit Awards
2012 marks the 12th Anniversary of the Health Care Service Excellence Conference and the prestigious Summit Awards. Over the past 11 years we have awarded 158 Summit Achievers and over 270 Pinnacle Achievers (introduced in 2005) to individuals and organizations who represent the very "Best of the Best" in Service Excellence.
Pinnacle Achievers 2011
The HealthCare Service Excellence Conference is pleased to announce their Pinnacle Achievers for 2011. Pinnacle achievers are finalists who qualify for the prestigious Summit Award that celebrates exceptional customer service achievements in healthcare which includes initiatives for improving:
- the quality of service for patients/customers
- the quality of work life for healthcare professionals
- the performance of healthcare organizations.
The HealthCare Service Excellence Summit Awards are a North American wide recognition program established and managed by the HealthCare Service Excellence Conference. The awards will be presented at the 12th Annual HealthCare Service Excellence Conference on Wednesday, January 18, 2012 in Dallas, TX.
All the Pinnacle recipients will be honored at the conference’s Night of Excellence. One Pinnacle achiever, in each of the award categories, will receive the prestigious Summit Award.
The Pinnacle achievers are listed below. We received a record number of nominations this year exceeding our expectations, demonstrating that many healthcare organizations are dedicated to improving Service Excellence. The listing is by award and then alphabetically by the name of the organization, the sequence of names in no way implies a Summit Award achiever.
Individual Summit Award
Service Excellence Advisor - 1st Year
- Kitty McKee, Box Butte General Hospital
- Helen Bryan, CommWell Health
- Nicole Piché, Penobscot Valley Hospital
Service Excellence Mentor
- Melinda Maynor, CommWell Health
- Cheryn Beck, Purcell Municipal Hospital
- Marcy Moody, Unity Health Center
Exceptional Nurse
- Karen McLaughlin, Box Butte General Hospital
- Suzanne Sutton, LVN, CommuniCare Health Centers
- Scott Amberger, Harrisburg Medical Center
- Barbara Brooks, LPN, Tennessee Health Management
Exceptional Employee
- Matt Schmitz, Avera St. Anthony’s Hospital
- Brian Kuhn, Box Butte General Hospital
- Rosemary Price, CommonWealth Care of Roanoke
- Roman Fernandez, Matagorda Regional Medical Center
Empowering Manager
- Charlie Anderson, Tennessee Health Management
- Debra Johnson, Tenessee Health Management
- Cathy Broome, RN, Unity Health Center
Customer Focused Physician/Provider
- Dr. Violetta Roller, CommuniCare Health Centers
- Dr. Murad Saleh, Harrisburg Medical Center
- Dr. Gaynell Anderson, Unity Health Center
Customer Focused Physician Assistant – Certified
- Dean Benson, PA-C, Avera St. Anthony’s Hospital
- Michelle Lee, PA-C, CommWell Health
- C. Brian Freemen, PA-C, Rio Grande Hospital
Team Summit Award
Service Excellence Advisor
- It’s Five O’Clock Somewhere, Avera St. Anthony’s Hospital
- Sisters of Attitude, Holy Rosary Healthcare
- Forest Cove Super Stars, Tennessee Health Management
OASIS Team
- Avera Family, Avera St. Anthony’s Hospital
- Pain Busters, Box Butte General Hospital
- Momentum and Morale, Harrisburg Medical Center
DOIT Improvement of the Year
- Front Desk/Scheduling/Spivey’s Corner, CommWell Health
- Staff of CommWell Health of Tar Heel, NC, CommWell Health
- Dietary, Harrisburg Medical Center
Leadership Summit Award
Super Coach
- Jennifer Ribeiro, Emanuel Medical Center
- Nancy Patton, Harrisburg Medical Center
- Robert Hinrichs, Holy Rosary Healthcare
Service Excellence Program Director
- Cindy Krebs, Matagorda Regional Medical Center
- Cyndi Carter, Tennessee Health Management
- Shawnna Shaffer, Wilson Medical Center
Service Excellence Executive Sponsor
- Deborah L. Petrine, CommonWealth Care of Roanoke
- Christy Francis, Hemphill County Hospital
- Arlene Harms, Rio Grande Hospital
Service Excellence Council
- CommWell Health
- Hemphill County Hospital
- Rio Grande Hospital
Inspiring Administrator
- Michael Iltis, Emanuel Medical Center
- Vince Ashley, Harrisburg Medical Center
- Steve Smith, Matagorda Regional Medical Center
Organizational Summit Award
A market leader for patient service, recruits and retains talent, and keeps their promises.
Medical Clinic of Choice
- Greater Nebraska Medical & Surgical Services –
Hemingford Clinic, Box Butte General Hospital- The Rehab and Wellness Center, Box Butte General Hospital
- CommWell Health of Tar Heel, CommWell Health
Hospital Provider of Choice
- Emanuel Medical Center, Turlock, CA
- Harrisburg Medical Center, Harrisburg, IL
- Penobscot Valley Hospital, Lincoln, ME
- Unity Health Center, Shawnee, OK
Special
Recognition
Founder's Award
One of healthcares most prestigious honors, the Annual
"Founder's Award", is presented by HealthCare Service Excellence
Conference Founder, Brian Lee.
This award is presented to recognize the individual who best demonstrates personal leadership in the delivery of World-Class patient satisfaction.
This award requires no nomination form or submission. It is awarded to the recipient based on Brian's personal observations and the feedback from Implementation Specialists and co-workers.
Click here to see more detail on the Summit Nominations and forms